Our Recruitment Process
At Heritage Service Group we follow a standard recruitment process with each candidate we contact:
After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.
Any emails you receive will come from one of these domains: @hfsgc.ca; @keyfood.ca; @partstown.ca; @applicantemail.com.
If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview
Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers
We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.
Who we are and what we do.
There's no question why we are the fastest-growing commercial equipment service team in Canada! We provide fast, reliable service for commercial kitchen equipment, using OEM parts. Our technicians are trained by the manufacturers to service a variety of equipment such as grills, ovens, dishwashers, heat lamps, up-right refrigerators, and ice machines. We offer a 24/7 911-level service to respond quickly to all service calls, and clients range from fast food to fine dining, kiosks to institutions.
We have the vision to be the most trusted, customer-focused service provider for Commercial Kitchen Equipment. Our mission is to provide the highest quality customer care in the service industry, working hard to build lasting relationships and deliver the solutions our customers count on. Mixing can-do with know-how, our dedicated staff use every resource at their disposal. We rely on an exceptional knowledge base, vast inventory, and technical innovations to supply the results customers need to get their kitchens back up and running as quickly as possible.
Join team Heritage!
Industry-leading compensation
Unmatched benefits (we cover 100% of medical & dental premiums)
Leading service team in Canada
24/7 CSR Support
Top-tier training, support & safety
When you work with us, you become part of the Heritage Team, from day one. That means, support, guidance, and career development opportunities.
Our goal is to attract, develop, and retain team members with exceptional abilities. If you enjoy working independently as well as part of a team, and like working hard, with the aim to exceed expectations, we can give you the opportunity to truly develop your career.
Join our team!
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🔧 Factory Training & further Education Opportunities
🔧 24/7 Customer service support for call creation and customer communication while on call
🔧 Regional, in-person, face-to-face leadership
🔧 Gas Card so you never pay out of pocket
🔧 RRSP Matching Program, Medical and Dental, including Ortho
🔧 Specialty Tools supplied
🔧 Company vehicles (replaced every 5 years)
🔧 Investment in strategic parts inventory for service trucks
🔧 Remote Field Service Dispatch with handheld devices
🔧 Reduced on-call frequency with a larger national technician team
🔧 Dispatch from home
🔧 Support Service Technicians to provide support with parts research and estimates
National Coverage
Heritage Service Group delivers coast–coast coverage from Vancouver Island to Toronto, Montreal, and all the way to Halifax.
You can be confident that all of your service needs are covered. We are the premier service team with the expertise to address the requirements of national accounts.
Our Core Values
SAFETY
We take safety seriously and don’t cut corners.
SERVICE EXCELLENCE
We deliver dynamic, industry-leading service with expertise and passion.
TEAM DRIVEN
We uphold an atmosphere of respect, care and support.
INTEGRITY
We do what we say we will with trust and transparency.
COMMUNITY
We build community through caring, collaboration, and celebration.
We’re committed to fostering a diverse and inclusive workplace that empowers individuals, spurs innovation, and mirrors the communities we serve.
“People are at the heart of any successful company. Our 40-year growth story speaks to our ability to hire, train and retain great people. Great people have made Heritage 'best in class'. I invite you to become part of writing our success story for the next 40 years and beyond!"
KEN BEASLEY, PRESIDENT
Training
New technicians receive the benefit of on-the-job mentoring by Top Technicians who have been through specialized training programs. Training never stops though, with regular updates on equipment, online learning programs, and regular trips to manufacturers training facilities. Our technicians are continually fine-tuning their skills and keeping on top of the latest changes in the industry.
At Heritage, we guide all technicians to achieve Master Technician status, as defined so that they are well equipped to meet our customers needs, and to exceed industry standards. The Certified Master program involves schooling, testing and manufacturer training, which challenge our technicians to take their skills to the next level.
Want to learn more about becoming a Master Technician?
Some heroes carry wrenches
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Our Service Technicians repair and maintain commercial kitchen appliances and refrigeration equipment. Typical cooking equipment (gas, steam, and electric) examples: dishwashing equipment, ranges, fryers, steamers, and combi-ovens and more. Typical refrigeration equipment includes: display cases, walk-in coolers, walk-in freezers, chillers, and ice machines. This position services hot as well as cold commercial food equipment.
*Participating in an on-call shift and some required overtime is also part of the job. Some travel may be required to help other branches and attend calls at customer locations.
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In the role of Installation Technician your primary responsibility is preparing for installation projects, as well as installing commercial kitchen equipment at customer locations. You will handle any deficiencies in the equipment setup, analyze issues and refer to schematic diagrams to support the installation of the equipment. The installation Technician is able to work quickly and effectively, minimizing time on site, resulting in faster service so the equipment can be up and running as soon as possible.
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The CSR's at Heritage are the first point of contact for the customer, so their main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging!
*Participating in an on-call shift and some required overtime is also part of the job. Some travel may be required to help other branches and attend calls at customer locations.
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As a Service Technician, you will install, repair, troubleshoot and preform preventative maintenance for commercial kitchen equipment at customer locations across southern Ontario. Your role will require you to utilize your industry knowledge to service complex equipment, while providing exceptional customer service. You will participate in on-going professional training. You will be exposed to a variety of equipment, including: holding cabinets, convection ovens, deck ovens, kettles, steamers, mixers, slicers, etc. You will be responsible for interacting with our valued customers and our internal Service Team in a professional manner.
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As a Refrigeration Technician, you will install, repair, troubleshoot and preform preventative maintenance for commercial kitchen refrigeration equipment at customer locations across Canada. Your role will require you to utilize your industry knowledge to service complex refrigeration equipment, while providing exceptional customer service. You will participate in on-going professional training. You will be exposed to a variety of equipment, including: ice machines, beverage units, blast chillers, freezers, reach in coolers, etc. You will be responsible for interacting with our valued customers and our internal Service Team in a professional manner.